Privacy Policy

Last Updated: October 25, 2022

Symbiont Service Corp is a pool heating and air conditioning contractor, servicing residents and businesses in Florida. We’re committed to protecting and respecting your privacy.

Questions, Concerns, or Changes to Your Personal Information?

Please contact us.

Symbiont Service Corp
4372 North Access Road
Englewood, FL 34224

Tel: 941.474.9306
Email: info@symbiontservice.com

This Privacy Policy is in regards to the website:
https://www.symbiontairconditioning.com

Personal Information

We collect, process and/or store information from you on our website when you:

• visit our website
• submit a form (e.g. contact form)
• sign-up for our email newsletter
• live chat with us

We may hold onto your information until we receive a request for erasure, at which point we will delete or anonymize your information. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

If you want to edit your data, be removed from our records or request a record of the data we have about you, please call us at 941.474.9306 or email us at info@symbiontservice.com.

Visits to Our Website

This website symbiontairconditioning.com is like millions of other websites using Google Analytics to gather information about site visitors and their behavior. We use Google Analytics to get an idea for:

• how many visits our website gets
• how visitors found our website
• in which content they are interested
• how long they stay on our website and on each individual page
• what region they are from
• what type of computer hardware and internet software they are using
• and similar details

However, we do not send any of your personal information to Google Analytics. The collected information is used only for statistics, which help us evaluate our website’s performance.

Furthermore, to protect our visitors’ privacy we request that Google anonymize each visitor’s IP address.

To opt-out of Google Analytics completely, install the Google Analytics Opt-out Browser Add-on.

CleanTalk

To protect this website from spam, this website is using CleanTalk. CleanTalk may store and process your IP address. For more information visit CleanTalk’s Privacy Policy.

Website Forms (incl. Contact Us, How Can We Help You)

The information we collect from these form consists of all the information you enter and your IP address. We use the submitted information to process your contact request and to respond to it (if applicable). Submissions stored in the website’s database (e.g. for backup purposes) are deleted after 120 days.

Email Newsletter

When you sign up for our email newsletter on our website (e.g. to receive a coupon code), your email address gets added to our MailerLite account (see MailerLite’s Privacy Policy). In addition to sending you a coupon (if applicable), we send our subscribers email newsletters which may contain information about our products, services, promotions, rebates and company news.

Besides sending our newsletters to people who subscribed, we may also send marketing emails to our customers because a legitimate interest exists.

You can unsubscribe from our newsletter anytime by clicking on the unsubscribe link in the newsletter or by contacting us.

Furthermore, we employ the services of GetVyral to create videos and perform social media and email marketing on our behalf. When signing up for our newsletter on symbiontairconditioning.com, your email address may also be included by GetVyral in their email marketing they run for us. To opt out of GetVyral’s email marketing please click on the unsubscribe link in their email newsletter or by going to https://symbiontservice.com/unsubscribe/ and submitting your email address.

Website Chat

We employ the services of tawk.to to offer live chat to our website visitors. Any information you provide during a chat session as well as your IP address and the pages you visit on our website will be captured and stored by tawk.to in order to better serve you and will be passed on to Symbiont Service Corp. Check tawk.to’s Privacy Policy for more information.

Other 3rd Party Providers that Store and Process Your Data

• Our website is hosted through Cloudways. Cloudways holds a server log of all website visits to help with security and diagnostics. The server log contains the visitor’s IP address but no information like name, phone number or email address.
• An automated backup of our website is stored on Google Drive.

Cookies

Cookies are small pieces of information that are stored on your computer or mobile device when you visit a website.

You can delete or disable cookies by using your browser. In Chrome you can delete your cookies by clicking on the three vertical dots in the top right corner, then clicking on “More tools” and then on “Clear browsing data…”. The operation is similar in other browsers, such as Edge or Firefox.

• Google Analytics’ (see description above) core functionalities store 1st party cookies in each visitor’s browser.
• tawk.to (see description above) utilizes 1st party session cookies.
• If you close the Read Our Customer Reviews widget popup (shows on the bottom left of in the desktop template), a 1st party cookie is stored in your browser for one month, allowing the website to remember that you closed the widget. During this time, the Read Our Customer Reviews widget popup will not open again in your browser automatically as long as the cookie remains present.
• If you close the coupon countdown (only available on mobile), a 1st party session cookie is stored in your browser until you close your browser. This cookie prevents the website from displaying the coupon countdown again until your next visit.
• When our website detects a mouse behavior that typically represents somebody trying to leave our website, a exit intent popup may show up providing information about ongoing promotions. When you click a link in the popup or close the popup, a 1st party cookie is being stored in your browser for ten days. This blocks the website from again showing the popup in your browser for the next ten days.

• CleanTalk (see description above) uses 1st party session cookies on our website to determine whether or not you are a human visitor.

Content Hosted by Third Parties

We may embed content on our website from third parties such as Google Maps, Vimeo and YouTube. Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

However, since this embedded content is not hosted by our web host, we do not have control of the cookies they use or what personal information they collect. Our Privacy Policy does not apply to them. Please see the third parties’ privacy policies for more information.

Security

The security of your personal information is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use acceptable means to protect your personal information, we cannot guarantee its absolute security.

Changes to this Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, as soon as they are posted on this page.

Complaints

Please also call us at 941.474.9306 or email us at info@symbiontservice.com with any complaints regarding your personal data. We will take your complaint seriously, investigate it and take necessary measures where applicable. This does not affect your right to lodge a complaint with a supervisory authority.